Contact Us

Have a question, need assistance, or would you like more information about our services?
No matter the reason for your inquiry, you can easily reach out to us directly here. We’ll make sure to get back to you as soon as possible — we take pride in responding to all requests efficiently and thoroughly.

If you need a quick clarification, you’re of course also welcome to contact us by phone — we’re here to help!

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Complaint Options

We always strive to provide the best possible advice and service.
If you, as a client, are not satisfied with our handling, our products, or the advice you have received, we encourage you to contact us as soon as possible so we can find a solution together.

You can submit a complaint by contacting us via e-mail, or you may call us directly.
Please include your contact details and any relevant information regarding the complaint.

We review all complaints carefully and will get back to you with a decision or solution. If we need additional information from you to process the complaint, we will contact you.

Once we receive your complaint, we will do our best to contact you as soon as possible to inform you about the next steps and the expected processing time

All complaints are reviewed carefully, and we will get back to you with a decision or proposed solution.
If we require additional information from you to process the complaint, we will reach out to you directly.

We always encourage you to contact us first, as most issues can be resolved through dialogue.

Contact Us

True Insure Forsikringsformidling A/S
Røjelskær 15, 3rd floor
2840 Holte
info@trueinsure.dk
https://trueinsure.dk

The Insurance Complaints Board

Anker Heegaards Gade 2, 1572 Copenhagen V
Phone: 33 15 89 00
ankeforsikring@ankeforsikring.dk
www.ankeforsikring.dk

The Insurance Complaints Board handles complaints about insurance companies and insurance intermediaries. Please note that there may be a small fee associated with submitting a complaint.

EU Commission’s Online Dispute Resolution Platform

You can also use the EU Commission’s online dispute resolution portal if you are a consumer residing in another EU country: http://ec.europa.eu/odr

The Danish Insurance Information Service

Philip Heymans Allé 1, 2900 Hellerup
Phone: +45 41 91 91 91
fo@fogp.dk
forsikringsguiden.dk/forsikringsoplysningen

Privacy Policy

We take the protection of your personal data very seriously and handle it in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

This privacy policy explains how we collect, use, store, and safeguard your personal data. We only collect information that is necessary to provide our services, comply with legal requirements, and ensure you receive the best possible service.

Your Rights

  • The right to access the personal data we hold about you
  • The right to correct any inaccurate or incomplete information
  • The right to have your data deleted when the conditions for doing so are met
  • The right to object to the processing of your personal data/li>
  • The right to receive your data in a structured, commonly used, and machine-readable format (data portability)

Contact Us

True Insure Forsikringsformidling A/S
Røjelskær 15, 3rd floor
2840 Holte
info@trueinsure.dk
https://trueinsure.dk

Complaints About Data Processing

If you wish to file a complaint regarding our processing of your personal data, you can contact:

The Danish Data Protection Agency
Carl Jacobsens Vej 35, 2500 Valby
Phone: 33 19 32 00
www.datatilsynet.dk